Business & Operations Manager

📍 Location: Sydney, NSW
📅 Job Type: Full-time
📢 Reports To: Managing Director

About Stretch 365

Stretch 365 is a pure-play Microsoft Power Platform consulting firm, headquartered in Sydney, NSW, with teams operating across Sydney, Parramatta, and Brisbane CBDs. We specialize in delivering scalable, secure, and compliance-driven solutions to private and public sector clients, ensuring quality and security by keeping all work onshore in Australia.

We are seeking a Business & Operations Manager to be a pivotal partner to the Managing Director, streamlining business processes, driving operational efficiency, and providing hands-on support across multiple business functions. This role is critical to enabling Stretch 365’s continued growth and excellence in delivery.

 

Role Overview

This role requires a dynamic professional with experience in business operations, process optimization, stakeholder management, and executive-level support. You will work closely with the Managing Director and leadership team to ensure smooth day-to-day operations while contributing to the strategic direction of the business.

You will be responsible for a broad set of functions including administration, project tracking, lead generation, event management, tender responses, partner portal management, people coordination, and business reporting.

 

Key Responsibilities

1. Business Administration & Financial Management

• Oversee daily business operations to ensure efficiency and compliance.
• Manage invoicing processes and liaise with the finance team to track payments and accounts.
• Handle vendor and procurement management, ensuring cost efficiency.
• Maintain business records, compliance documentation, and internal reporting.

2. Project Tracking & Operational Oversight

• Track ongoing projects and business initiatives, ensuring deadlines are met.
• Maintain status dashboards and monitor key project milestones.
• Collaborate with cross-functional teams to ensure timely execution of deliverables.

3. Lead Generation & Business Development Support

• Support lead generation efforts by tracking inbound and outbound sales pipelines.
• Utilize CRM tools to manage business development opportunities.
• Assist in prospect outreach, client engagement, and marketing campaign execution.

4. Conference & Event Planning + Execution

• Plan and manage Stretch 365’s participation in Gartner conferences and industry events.
• Work with internal teams to ensure booth setup, branding, and marketing materials are aligned.
• Coordinate with event organizers, vendors, and clients to ensure seamless execution.
• Manage speaker sessions, lead capture strategies, and post-event follow-ups.

5. Tender & Proposal Management

• Lead the preparation and submission of government and enterprise tenders, RFPs, and proposals.
• Collaborate with technical SMEs and leadership to develop compelling submissions.
• Maintain a repository of past proposals and compliance documentation.
• Track tender opportunities in public and private sector markets.

6. Microsoft & IBM Partner Portal Administration

• Manage Microsoft and IBM Partner Portals, ensuring compliance with partnership requirements.
• Track and renew partner certifications, competencies, and partner benefits.
• Leverage partner programs to maximize business opportunities and funding options.

7. Online Presence & Digital Brand Management

• Oversee Stretch 365’s website updates, social media strategy, and content publication.
• Align online presence with company branding and business objectives.
• Track engagement metrics and propose improvements to enhance visibility.

8. People & Resource Coordination

• Support onboarding processes for new team members, including equipment allocation, workspace setup, and induction schedules.
• Manage staff logistics, including timesheet coordination, leave tracking, and contractor onboarding.
• Liaise with recruitment partners to support hiring needs.

9. Internal Process Improvement & Risk Support

• Review and optimize business processes to improve operational efficiency and scalability.
• Assist with internal risk and compliance activities, including audit prep, insurance renewals, and governance documentation.

10. Executive & Commercial Support

• Provide administrative and operational support to the Managing Director, including meeting preparation, stakeholder communications, and reporting.
• Assist with the preparation and management of contracts, MSAs, NDAs, and SoWs.
• Liaise with legal and external advisors when required.

11. Data Analysis & Business Reporting 

• Collate and analyze business performance data to generate internal reports, dashboards, and executive summaries.
• Track operational KPIs and assist in preparing board or leadership packs.

 

Qualifications & Skills

Required Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 5-7 years of experience in business operations, project coordination, or administration.
• Experience in financial management, invoicing, and CRM tools.
• Knowledge of government tender response processes.
• Familiarity with Microsoft and/or IBM Partner Programs (preferred).

Key Competencies:

• Project Management: Ability to track and coordinate multiple initiatives efficiently.
• Business Acumen: Strong understanding of business processes, financial tracking, and strategy execution.
• Stakeholder Management: Experience working with clients, vendors, and internal teams.
• Event Coordination: Hands-on experience in planning and managing conferences and industry events.
• Technical Proficiency: Experience using Microsoft Power Platform, project tracking tools, and CRM systems.
• Writing & Communication: Strong skills in preparing business proposals, tenders, and reports.
• Attention to Detail: Ensuring accuracy in invoicing, compliance, and tender documentation.

 

Personal Attributes

• Adaptable: Thrives in fast-paced environments and can pivot quickly as business priorities shift.
• Proactive Problem Solver: Anticipates issues before they arise and takes initiative to resolve them.
• High Ownership Mindset: Treats business success as their own and drives tasks to completion.
• Strong Organisational Skills: Balances competing priorities with excellent time management.
• Relationship Builder: Creates strong working relationships with internal and external stakeholders.
• Confidential & Discreet: Trusted to handle sensitive business and financial information.

 

Preferred Technical Proficiency

• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• CRM & Sales Tools (Microsoft Dynamics)
• Project Management Software (Jira, Project Online, Microsoft Planner)
• Invoicing & Financial Tools (Xero, QuickBooks, SAP Concur)
• Marketing & Social Media Tools (LinkedIn, WordPress, Hootsuite, Canva)

 

Why Join Stretch 365?

🌟 Growth-Oriented Role – Work in a fast-paced consulting environment with high-impact responsibilities.
🌟 Exposure to Government & Enterprise Projects – Engage in tender responses, architecture governance, and industry conferences.
🌟 Partner with Leadership – Direct access to and mentorship from the Managing Director.
🌟 Flexibility & Work-Life Balance
🌟 Competitive Salary & Professional Development – Opportunities to upskill in Power Platform, project management, and business operations.

 

How to Apply

If you are a proactive and organized professional with a passion for business operations, project execution, and stakeholder management, we’d love to hear from you!

Send your resume and cover letter using the form below.